Our guarantees

1. Delivered, or your money back

Your deed is generated before you pay, so there is no scenario in which we take your money and then discover we can't produce the document. The moment payment clears, the download page opens and an email goes out with the files attached. Both copies are identical. If you choose to add your legal description after you buy, the finished deed is delivered as soon as you add it, within 90 days of purchase.

Every send is recorded with the provider's message id. A failed delivery is a row in a queue a human works, not a log line nobody reads. If a document fails to arrive, we refund in full within 90 days of purchase. You should not have to chase us for something you already paid for.

2. Recording-accepted, or we fix it free

If your county recorder rejects the deed for a defect that came from Deedly within 90 days of your purchase, we correct and re-issue it free, or refund you if we cannot. Send us the rejection notice, and we usually re-issue it the same day.

This is a real commitment rather than a safe one, and it is why the per-state data is as detailed as it is. Margins, witness rules, required recitals, and accompanying forms are the things recorders actually reject on.

3. One deed, one charge

Duplicate charges are a recurring complaint about our nearest competitor, so we designed them out rather than promising to be careful.

• Checkout is idempotent: a double click, a browser back button, or a refresh returns you to the same payment session rather than creating a second one.
• The database enforces one order per checkout session.
• The payment webhook is idempotent on order status, so a retried event cannot fulfill or charge twice.
• If a duplicate gets through anyway, we check for duplicate charges every day and refund any we find. If you see one first, email us within 90 days of purchase and we refund it.

4. A human answers, every business day

Email support@getdeedly.com and a person replies within one business day, usually faster. That includes refund requests, which are the messages companies most often let sit.

Free for 90 days, then deliberately gone

• Revisions. A name to correct, an address to change, a legal description to update. Tell us and we re-issue it, at no charge, for 90 days after you buy.
• Re-downloads. Lose the file and we send it again, for 90 days after you buy.
• A hard deletion date. 90 days after you buy, we delete your documents and the answers behind them. Not archived, deleted. That is a privacy decision, and the trade-off is real: after that date we genuinely cannot regenerate your deed, because we no longer have what it was built from. Download your copy and keep it.

What we don't promise

Being specific about the limits is what makes the promises above worth anything.

• We don't promise a deed is the right instrument for your situation. We tell you when it isn't, and we decline the work.
• We don't promise a particular tax or legal outcome. That depends on facts we don't know.
• We don't promise a document will be accepted when the defect is in information you supplied: a wrong legal description, a misspelled name, a missing signature.
• We are not a law firm and cannot advise you on your situation. The full disclaimer.